WeArt Shipping Policy
1. Shipping Providers
WeArt collaborates with reliable shipping providers, including UPS, FedEx, DHL, and other specialized couriers, to ensure safe and timely delivery of your artwork.
2. International Shipping
WeArt is proud to ship to customers worldwide. Our global reach allows us to deliver your artwork to almost any location.
3. Delivery Timeframes
At WeArt, we typically deliver orders within 10 to 14 business days from the date of order confirmation.
Please note that delivery times may vary depending on several factors, including the country of origin, shipping destination, customs procedures, and any additional services selected, such as framing or canvas stretching.
For custom-made artworks, the production time will be added to the standard delivery timeframe.
Our team is committed to keeping you informed throughout the process, providing regular updates on your order status via our dedicated customer service team.
WeArt is proud to ensure a smooth and timely delivery experience for each of our valued customers.
4. Order Tracking
After placing your order, you will receive a tracking link via email within 2 to 3 days on average. This tracking link will also be available on your account's 'My Orders' page. Please note that external shipping partners provide tracking services, and functionality may vary from order to order.
5. Changing Shipping Address
In some cases, you can change your shipping address after placing an order. To request a change, please contact our customer service team as soon as possible to ensure timely processing.
6. Insurance and Safety
All WeArt shipments are fully insured against damage or loss during transit. WeArt ensures that your purchase is protected and any issues are resolved promptly.
7. Packaging Services
WeArt offers professional packaging services tailored to each artwork's specific needs. Our packaging protects your purchase during transit and ensures it arrives in excellent condition.
8. Shipping Costs
Several factors, including the shipping destination, the artwork's size and weight, and the chosen shipping method, determine the shipping costs. All shipping costs include full insurance and professional packaging materials. However, shipping costs do not cover customs duties and taxes, which may vary by destination.
9. Handling Damages or Loss
If your order is lost or damaged, please contact our customer service team immediately. Take photos of the packaging and any damaged items to assist with the claims process. Your order is fully insured, and you are entitled to a full refund or replacement of the item at no additional cost.
10. Customer Support
Our customer service team is available 24/7 to assist with any shipping-related issues. Whether you need help tracking your order, resolving a delivery issue, or updating your shipping information, we're here to ensure your complete satisfaction.
11. Self Pickup
Currently, WeArt does not offer a self-pickup option. All orders must be placed through our website and will be shipped via the provided shipping options.
12. International Customs and Duties
When shipping internationally, customs duties and taxes may apply depending on the destination country. These charges are the customer's responsibility and must be paid upon receipt of the package. WeArt is not responsible for any delays caused by customs clearance processes.
13. Special Delivery Instructions
If you have any special delivery instructions or requirements, please indicate them during the checkout process. While we will do our best to accommodate these requests, we cannot guarantee that the shipping provider can fulfill all instructions.
14. Failed Delivery Attempts
If a delivery attempt is unsuccessful because the recipient is unavailable, the shipping provider may attempt redelivery or leave a notice with instructions for rescheduling. Please ensure that someone is available to receive the package at the delivery address.
15. Artwork Storage During Transit
For some international deliveries, your artwork may be temporarily stored during transit, particularly if there are delays in customs clearance or other logistical issues. WeArt ensures that all artworks are securely stored to prevent any damage during this period.
16. Delivery Confirmation
You will receive a delivery confirmation email once your order has been delivered successfully. Upon receipt, please inspect the artwork immediately to ensure it meets your expectations. If you encounter any issues, please document them and contact our customer service team within 48 hours of receiving your shipment.
17. Shipping Policy for Extreme Weather
Extreme weather conditions or other unforeseen circumstances may affect the shipping process. WeArt will update the customer as much as possible and try to provide suitable alternatives.
18. Shipping to Business Addresses
If you choose to ship your order to a business address, WeArt recommends ensuring that the location is open during regular business hours so that the package can be received. WeArt is not responsible for failed delivery attempts due to a closed or unavailable location.
19. Shipping to Remote Areas
WeArt also ships to remote areas. However, delivery times may be delayed depending on your location, and additional shipping costs may apply.
20. Responsibility for Incorrect Shipping Details
Customers must ensure that the shipping details during checkout are correct and complete. WeArt is not responsible for delays or shipping issues caused by the customer providing incorrect information.
If you have any questions or need support, don't hesitate to contact our customer service team at support@we-artonline.com. We are committed to providing the best possible experience for our customers.
