WeArt Shipping Policy
1. Shipping Providers
WeArt collaborates with reliable shipping providers, including UPS, FedEx, DHL, and other specialized couriers, to ensure the safe and timely delivery of your artwork.
2. International Shipping
WeArt is proud to ship to customers worldwide. Our global reach allows us to deliver your artwork to almost any location around the globe.
3. Delivery Timeframes
Typically, WeArt delivers orders within 7 to 10 days from the date of purchase. However, delivery times may vary based on factors such as the country of origin, shipping destination, customs processes, and any additional services (e.g., framing or stretching) added to your order. For custom-made artworks, the production time will be added to the regular delivery time. WeArt strives to provide timely updates on your order's status through our customer service team.
4. Order Tracking
After placing your order, you will receive a tracking link via email within 2 to 3 days on average. This link will also be available on the 'My Orders' page in your account. Please note that tracking services are provided by external shipping partners, and functionality may vary slightly from order to order.
5. Changing Shipping Address
In certain cases, you may change your shipping address after placing the order. To request a change, please contact our customer service team as soon as possible to ensure timely processing.
6. Insurance and Safety
All shipments from WeArt are fully insured against damage or loss during transit. This ensures that your purchase is protected and that any issues are resolved promptly.
7. Packaging Services
WeArt offers professional packaging services tailored to the specific needs of each artwork. Our packaging is designed to protect your purchase during transit and ensure it arrives in excellent condition.
8. Shipping Costs
Shipping costs are determined by several factors, including the shipping destination, size, and weight of the artwork, and the chosen shipping method. All shipping costs include full insurance and professional packaging materials. Please note that shipping costs do not cover customs duties and taxes, which may vary by destination.
9. Handling Damages or Loss
If your order is lost or arrives damaged, please contact our customer service team immediately. Take photos of the packaging and any damage to the items to assist with the claims process. Your order is fully insured, and you are entitled to a full refund or replacement of the item at no additional cost to you.
10. Customer Support
Our customer service team is available 24/7 to assist with any shipping-related issues. Whether you need help tracking your order, handling a delivery issue, or making changes to your shipping information, we are here to ensure your complete satisfaction.
11. Self Pickup
Currently, WeArt does not offer a self-pickup option. All orders must be placed through our website and will be shipped via the provided shipping options.
12. International Customs and Duties
When shipping internationally, customs duties and taxes may apply depending on the destination country. These charges are the customer's responsibility and must be paid upon receipt of the package. WeArt is not responsible for any delays caused by customs clearance processes.
13. Special Delivery Instructions
If you have any special delivery instructions or requirements, please indicate them during the checkout process. While we will do our best to accommodate these requests, we cannot guarantee that all instructions can be fulfilled by the shipping provider.
14. Failed Delivery Attempts
In the event that a delivery attempt is unsuccessful due to the recipient being unavailable, the shipping provider may attempt redelivery or leave a notice with instructions for rescheduling. Please ensure that someone is available to receive the package at the delivery address.
15. Artwork Storage During Transit
For some international deliveries, your artwork may be temporarily stored during transit, particularly if there are delays in customs clearance or other logistical issues. WeArt ensures that all artworks are securely stored to prevent any damage during this period.
16. Delivery Confirmation
Once your order has been successfully delivered, you will receive a delivery confirmation email. We request that you inspect the artwork immediately upon receipt to ensure it meets your expectations. If there are any issues, please document them and contact our customer service team within 48 hours of receiving the shipment.
17. Shipping Policy for Extreme Weather
In cases of extreme weather conditions or other unforeseen circumstances that may affect the shipping process, there may be delays in delivery. WeArt will update the customer as much as possible and try to provide suitable alternatives.
18. Shipping to Business Addresses
If you choose to ship your order to a business address, WeArt recommends ensuring that the location is open during regular business hours to receive the package. WeArt is not responsible for failed delivery attempts due to the location being closed or unavailable.
19. Shipping to Remote Areas
WeArt also provides shipping to remote areas, but additional delays in delivery times may occur depending on the location. Customers from these areas may be asked to pay additional shipping costs due to distance and difficulty in reaching the area.
20. Responsibility for Incorrect Shipping Details
The customer entering the shipping details during checkout is required to ensure that the details are correct and complete. WeArt is not responsible for any delays or issues in shipping resulting from incorrect information provided by the customer.
For any additional questions or support, please contact our customer service team at support@we-artonline.com .We are committed to providing the best possible experience for our customers.
