WeArt Return Policy

1. Right to Cancel the Purchase
Under consumer protection laws, customers have the right to cancel their purchase within 14 calendar days of receiving the artwork. To cancel a purchase, don't hesitate to contact us via the email provided at the time of purchase. After receiving your cancellation request, we will send you instructions on how to return the artwork.

2. Artwork Return Conditions
Returned artwork will only be accepted in the same condition as when delivered to the customer. Please ensure that the artwork has not been damaged during use and that all components, including frames or glass, remain in their original condition. Additionally, the artwork must be returned in its original packaging or a suitable alternative to protect it during the return process. Customers must use a shipping service that tracks and protects the artwork throughout the return process.

3. Documenting the Artwork Before Return
Customers will be asked to document the artwork's condition through photos or videos before returning it.  This documentation serves as evidence in case there are disputes regarding its state upon return.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless there is a defect or damage caused during the initial shipment.  After contacting customer service, you will receive detailed return shipping instructions and additional details. Customers should keep the shipping receipt until we confirm the return. The refund process will begin only after we receive the artwork in its original condition. Transparency is essential to us; we will inform the customer of any return shipping costs.

5. Refund Policy
Once the returned artwork is received and inspected, customers will receive an email confirming the receipt of the return and the inspection of the artwork. Upon approval, a full refund of the amount paid for the artwork, minus return shipping costs, will be processed using the original payment method used in the transaction. This process may take up to 14 business days.

6. Artwork Exchange
If you wish to return an artwork, the WeArt team will be happy to help you exchange it for another one. We will offer a refund for the current artwork, and you can make a new purchase. Ensure that the artwork you wish to return meets the return conditions. The exchange process is subject to the availability of the artwork you choose. The exchange may require additional payment or credit, depending on the price of the new artwork.

7. Custom Orders
Artworks ordered as custom orders are made specifically for the customer and cannot be returned or exchanged unless a manufacturing defect or damage occurs during shipping. In such cases, we will provide a repair, exchange, or refund solution according to the customer's preference.

8. Damaged Artworks Upon Arrival
If the artwork arrives damaged or is damaged during shipping, please get in touch with our customer service within 48 hours of receiving it. We will provide instructions for returning the artwork and arrange a replacement or a full refund. Please retain the artwork's packaging and follow the instructions to prevent further damage.

9. Taxes and Duties
The customer is responsible for all taxes, duties, and additional charges for returning the artwork. If additional payments are required for taxes or duties during the return process, they must be paid to ensure the return is completed correctly without delays.

10. Customer Service Contact
If you have any questions, need clarification, or are experiencing issues with the return process, our customer service can assist you. Contacting customer service will provide you with professional and courteous responses to all inquiries, ensuring a smooth and efficient process. We recommend contacting us as soon as possible if you encounter any issues to avoid delays.

11. Return Address
Artworks should be returned to the address provided to the customer after the return request, depending on the country or region where the artwork was shipped. The customer must ensure that the artwork is sent to the provided address and that a reliable shipping service is used. Our customer service will coordinate the entire return process to ensure the return is completed safely and without issues.

12. Currency Exchange Rate
The refund will be based on the exchange rate on the date of purchase, not the date of return. This ensures that customers are not affected by exchange rate fluctuations between the purchase date and the return date. This refund policy guarantees that the refunded amount reflects the original transaction value, using the same currency as at the time of purchase.

13. Changes to This Policy
WeArt reserves the right to change or update this policy at any time due to changes in legal guidelines or business policies. Changes to the policy will take effect upon publication on the website and apply to all purchases made after the change is published.

14. Inspection Process for Returned Artwork
A team of experts will inspect all returned artworks to verify their integrity and check for any damage. This process includes thoroughly examining the artwork, frame, and packaging to ensure the artwork remains in its original condition. The inspection process may take up to 7 business days. The results of the inspection will be communicated to the customer via email.

15. Order Cancellation Before Shipping
Customers can cancel their order before it is shipped and receive a full refund. If the artwork has already been shipped, the return conditions outlined in this policy, including return shipping costs, will apply. Customers are encouraged to contact us as soon as possible if they need to cancel an order before shipping to avoid additional fees.

16. Gift Vouchers and Gift Cards
Gift vouchers or gift cards issued as part of a transaction are non-refundable. If you return an artwork purchased with a gift voucher, a replacement voucher or store credit will be provided, equivalent to the value of the returned artwork.

17. Order Details Change
If the customer wishes to change order details (shipping address, artwork details, etc.) after placing the order, they should contact customer service as soon as possible. If the change is made after the artwork has been shipped, additional costs may apply and will be the customer's responsibility.

18. Packaging Requirements for Return
The customer must return the artwork in its original packaging or a suitable alternative packaging, including all protective components that were initially provided. If the return packaging does not meet these conditions, WeArt reserves the right to reject the return or deduct repair costs from the refund amount.

19. Return Processing Time During Peak Periods
Return processing time may be delayed during peak periods, such as holidays. WeArt will do its best to process returns as quickly as possible, but this policy allows for flexibility in processing times of up to 21 business days during these periods.

20. Confirmation of Artwork Receipt
Upon receiving the returned artwork, the customer will receive a confirmation email acknowledging receipt of the artwork. This confirmation will include all relevant information about the return process, including the artwork's condition upon receipt and the next steps for obtaining a refund or exchanging the artwork.

21. Partial Refund Conditions
In some instances, a partial refund may be granted if the artwork is returned in a condition that does not meet the conditions specified in this policy. The refund amount will be determined based on the extent of the damage to the artwork and deducted from the original amount paid.

22. Policy on Artworks Purchased on Sale
If you return an artwork purchased during a sale or special discount, the refund will be calculated based on the sale price. All refunds will be made according to the amount actually paid by the customer.

23. Shipping Insurance Responsibility
The customer is responsible for shipping insurance during the entire return process. If the artwork is lost or damaged during return shipping, WeArt will not be liable for the refund, and the customer will need to claim it from the shipping company. To avoid this, please stay in contact with the WeArt team and follow the straightforward instructions, including purchasing insurance for return shipping.

24. Policy on Refunds for Fees and Additional Charges
Any fees or additional charges related to the purchase process, such as credit card fees or customs duties, will not be refunded to the customer when the artwork is returned. The refund will only cover the original purchase amount of the artwork.

25. Special Conditions for Returning Large or Fragile Artworks
When returning exceptionally large or fragile artworks, the customer may be required to hire specialized shipping services and ensure that the packaging and shipping are done safely and professionally. WeArt will provide the customer with packing and shipping instructions in these cases.

26. Return Conditions for Artwork Purchased by a Third Party
If the artwork was purchased as a gift and delivered directly to a third party, the original purchaser is responsible for the return process. The refund or exchange will only be provided to the original purchaser, not the gift recipient