WeArt Return Policy

1. Right to Cancel the Purchase
Customers have the right to cancel their purchase within 14 calendar days from the date of receiving the artwork, in accordance with consumer protection laws. To cancel a purchase, please contact us via the email provided at the time of purchase. After receiving your cancellation request, we will send you instructions on how to return the artwork.

2. Artwork Return Conditions
Returned artworks are only accepted in new condition, as delivered to the customer. Please ensure that the artwork has not been damaged during use and that all components, including frames or glass, remain in their original condition. Additionally, the artwork must be returned in its original packaging or suitable alternative packaging to ensure its protection during the return process. Customers are required to use a shipping service that provides tracking and protection for the artwork throughout the return process.

3. Documenting the Artwork Before Return
Before returning the artwork, customers will be asked to document its condition through photos or video. This documentation can serve as proof in case of disputes regarding the condition of the artwork upon its return.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless there is a defect in the manufacturing or damage that occurred during the initial shipment. After contacting customer service, detailed return shipping instructions and additional details will be provided. Customers should keep the shipping receipt until the return is confirmed by us, and the refund process will begin only after receiving the artwork in its original condition. Transparency is important to us, and we will inform the customer of any return shipping costs.

5. Refund Policy
Once the returned artwork is received and inspected, an email will be sent to the customer confirming the receipt of the return and the inspection of the artwork. Upon approval, a full refund of the amount paid for the artwork, minus return shipping costs, will be processed to the original payment method used in the transaction. This process may take up to 14 business days.

6. Artwork Exchange
If you wish to return an artwork, the WeArt team will be happy to assist you in exchanging it for another artwork. We will offer a refund for the current artwork, and you can make a new purchase. Ensure that the artwork you wish to return meets the return conditions, and the exchange process is subject to the availability of the new artwork chosen. The exchange may require additional payment or credit, depending on the price of the new artwork.

7. Custom Orders
Artworks ordered as custom orders are specifically made for the customer and therefore cannot be returned or exchanged unless there is a defect in manufacturing or damage that occurred during shipping. In such cases, we will provide a solution of repair, exchange, or refund according to the customer's preference.

8. Damaged Artworks Upon Arrival
If the artwork arrives damaged or is damaged during shipping, contact our customer service within 48 hours of receiving the artwork. We will provide instructions for returning the artwork and will arrange for a replacement or a full refund. Please retain the artwork's packaging and follow the instructions provided to prevent further damage.

9. Taxes and Duties
All taxes, duties, or additional charges related to the return of the artwork are the responsibility of the customer. If additional payments are required for taxes or duties during the return process, they must be paid to ensure the return is properly completed without delays.

10. Customer Service Contact
For any questions, clarifications, or issues regarding the return process, we are available to assist through our customer service. Contacting customer service will provide professional and courteous responses to all inquiries and ensure the process is smooth and efficient. We recommend contacting us as soon as possible in case of any issues to avoid delays in the process.

11. Return Address
Artworks should be returned to the address provided to the customer after the return request, depending on the country or region of the artwork's shipment. The customer must ensure that the artwork is sent to the provided address and that a reliable shipping service is used. The entire return process will be conducted in coordination with our customer service to ensure the return is completed safely and without issues.

12. Currency Exchange Rate
The refund will be based on the exchange rate on the purchase date and not the return date. This ensures that customers are not affected by exchange rate fluctuations that may occur between the purchase and return dates. This refund policy ensures that the refunded amount reflects the original transaction value according to the currency used at the time of purchase.

13. Changes to This Policy
WeArt reserves the right to change or update this policy at any time, in accordance with changes in legal guidelines or business policy. Changes to the policy will take effect upon publication on the website and will apply to all purchases made after the change is published.

14. Inspection Process for Returned Artwork
All returned artworks will be inspected by a team of experts to verify their integrity and the absence of damage. This process includes a thorough examination of the artwork, frame, and packaging to ensure the artwork remains in its original condition. The inspection process may take up to 7 business days, and the results of the inspection will be communicated to the customer via email.

15. Order Cancellation Before Shipping
Customers may cancel their order before the artwork is shipped and receive a full refund. If the artwork has already been shipped, the return conditions set forth in this policy, including return shipping costs, will apply. Customers are encouraged to contact us as soon as possible in case of order cancellation before shipping to avoid additional costs.

16. Gift Vouchers and Gift Cards
Gift vouchers or gift cards issued as part of a transaction are non-refundable. In the case of returning an artwork purchased with a gift voucher, a replacement voucher or store credit will be provided, equivalent to the value of the returned artwork.

17. Order Details Change
If the customer wishes to change the order details (shipping address, artwork details, etc.) after the order is placed, they should contact customer service as soon as possible. If the change is made after the artwork has been shipped, additional costs may apply and will be the responsibility of the customer.

18. Packaging Requirements for Return
In the case of returning an artwork, the customer is required to return it in its original packaging or a suitable alternative packaging, including all protective components originally provided. If the return packaging does not meet these conditions, WeArt reserves the right to reject the return or deduct repair costs from the refund amount.

19. Return Processing Time During Peak Periods
During peak periods, such as holidays, there may be delays in the return processing time. WeArt will do its best to process returns as quickly as possible, but this policy allows for flexibility in processing times of up to 21 business days during these periods.

20. Confirmation of Artwork Receipt
Upon receipt of the returned artwork, the customer will receive a confirmation email acknowledging the receipt of the artwork. This confirmation will include all relevant information regarding the return process, including the condition of the artwork upon receipt and the next steps for refund approval or artwork exchange.

21. Partial Refund Conditions
In certain cases, a partial refund may be granted if the artwork is returned in a condition that does not meet the conditions specified in this policy. The refund amount will be determined based on the extent of the damage to the artwork and deducted from the original amount paid.

22. Policy on Artworks Purchased on Sale
In the case of returning an artwork purchased as part of a sale or special discount, the refund will be made according to the sale price at the time of purchase. All refunds will be made according to the amount actually paid by the customer.

23. Shipping Insurance Responsibility
The responsibility for shipping insurance lies with the customer during the entire return process. If the artwork is lost or damaged during the return shipping, WeArt will not be liable for the refund, and the customer will need to claim the shipping company. To avoid this, please stay in contact with the WeArt team and follow the clear instructions, including purchasing insurance for return shipping.

24. Policy on Refunds for Fees and Additional Charges
Any fees or additional charges related to the purchase process (such as credit card fees, customs duties, etc.) will not be refunded to the customer when returning the artwork. The refund will only cover the original purchase amount of the artwork.

25. Special Conditions for Returning Large or Fragile Artworks
In the case of returning exceptionally large or fragile artworks, the customer may be required to hire specialized shipping services and ensure that the packaging and shipping are done safely and professionally. WeArt will provide the customer with packing and shipping instructions in these cases.

26. Return Conditions for Artwork Purchased by a Third Party
If the artwork was purchased as a gift and delivered directly to a third party, the original purchaser is responsible for the return process. The refund or exchange will be provided only to the original purchaser and not to the gift recipient.